Pixus Food Refund Policy

At Pixus Food, we are committed to ensuring your satisfaction with every order. Our Refund Policy is designed to provide clarity and transparency regarding refund procedures. Please read the following guidelines carefully:

1. Order Cancellation:

• You may cancel an order before it is confirmed by the vendor. Once the order is confirmed, cancellation may not be possible.
• In the event of non-availability of items or other unavoidable circumstances, Pixus Food reserves the right to cancel an order. Refunds for canceled orders will be processed promptly.

2. Quality Concerns:

• If you receive a product that does not meet your expectations in terms of quality or freshness, please contact our customer support team within [specified time frame] of receiving the order.
• We may request supporting evidence such as photographs to assess the issue and initiate the refund process.

3. Incorrect Items Delivered:

• If you receive items that differ from what you ordered, please notify us immediately. We will arrange for the correct items to be delivered, or a refund may be initiated based on your preference.

4. Payment Issues:

• In the event of a payment error, double charge, or any other payment-related issues, please contact our customer support team. We will investigate the matter and initiate the refund process if required.

5. Refund Process:

• Refunds will be processed to the original payment method used for the order.
• Depending on the payment method and the policies of the respective financial institutions, it may take a certain period for the refund to reflect in your account.

6. Customer Support:

• For any refund-related queries or concerns, please reach out to our customer support team at [email protected] and via phone: 0200925525.
• Provide relevant details such as order number, item description, and a brief explanation of the issue for expedited assistance.

7. Changes to Refund Policy:

• Pixus Food reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately and will be communicated through our website or app.

By placing an order on Pixus Food, you acknowledge and agree to abide by this Refund Policy. We value your trust in our services and are dedicated to providing a seamless and satisfying experience.

Pixus Food – Ensuring Your Satisfaction, One Order at a Time.